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Copyright © 2020 JK

Jonny Klammer - Bozen

FOTO  Alex Filz

Shipping & Returns

Jonny Klammer ("we" and "us") is the operator of (jonnyklammer.com) ("Website"). By ordering through this website, you agree to the following terms and conditions. These are provided to ensure that both parties understand and agree to this Agreement in order to protect each other and to place expectations on our Service.

1. general information
Subject to stock availability. We will try to maintain accurate stock figures on our website, but from time to time there may be a discrepancy in stock and we will not be able to meet all your items at the time of purchase. In this case, we will fulfill the available products for you and inform you whether you prefer to wait for production of the reordered item or whether you prefer us to make a refund.

2. shipping costs
The shipping costs are included in the price.

3. returns
3.1 Return due to sensory changes
Jonny Klammer is happy to accept returns due to changes of opinion, provided that we receive a return request within 14 days of receipt of the goods and the goods are returned to us in their original packaging, unused and in resalable condition.

The return shipment is at the expense of the customer and must be carried out by an insured shipping.
Once the returns have been received and accepted, the refunds will be processed to save the credit for a future purchase. We will notify you as soon as this is completed by email.
(Jonny Klammer) will refund the value of the returned goods but NOT the value of a paid delivery.

3.2 Warranty Returns
Jonny Klammer will gladly fulfil all valid warranty claims, provided that the application is made within 15 days of receipt of the goods.
The customer is obliged to pay the return shipment in advance, but we will refund you if the warranty claim is successful.
After returning the warranty claim items, you can expect Jonny Klammer to process your warranty claim within 7 days.
As soon as the warranty claim is confirmed, you will receive the choice:
(a) Refund to your payment method
(b) a refund of the credit at the branch
(c) a replacement item sent to you (if stock is available).

4. terms of delivery
4.1 Domestic transit time
Usually domestic deliveries are 2 days on the way.

4.2 International transit time
As a rule, orders shipped internationally take 2 days in Europe and 3 days worldwide to arrive. This varies greatly depending on which country you are in. 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be payable on arrival in the country of destination. This varies by country and is undefined and encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to undefined at the customer's expense, and the customer will receive a refund for the value of the goods paid for.